2talk Access Support Ticket
Please enter the following details to log your support ticket
Circuit ID:
(This will be something like n10000 or similar)
Router Type:
(Include make/model and software version of device if possible)
Site Contact Name:
(Name of site contact for this fault)
Site Contact Number:
(Phone contact for person on site, mobile number is preferred)
Site Contact Hours:
(Between which times is the site contact available?)
Access Problem Type:
Slow speeds
Frequent Disconnections
Access is down (no Internet light)
What colour is the optical light on the Fibre ONT?
Green
Red
Off
Have you tried another router to try and resolve the problem?
Yes
No
Have you enabled PPP on your WAN interface?
No
Yes
Have you enabled VLAN tagging with VLAN 10 on your WAN interface?
No
Yes
Do you accept a 'no fault found' fee of $150+gst if problem is
customer related? (e.g. router fault or internal wiring problem)
Yes
No
Detailed description of problem: