2talk Access Support Ticket
Please enter the following details to log your support ticket
Circuit ID:
(This will be something like i10000, v10000 or similar)
Router Type:
(Include make/model and software version of device if possible)
Site Contact Name:
(Name of site contact for this fault)
Site Contact Number:
(Phone contact for person on site, mobile number is preferred)
Site Contact Hours:
(Between which times is the site contact available?)
Access Problem Type:
Slow speeds
Frequent Disconnections
DSL is down (no DSL sync light)
DSL is down (no PPP/Auth)
Do you have filters plugged into your jack point?
Yes
No
Have you tried another router to try and resolve the problem?
Yes
No
Do you have a monitored alarm, sky decoder or EFTPOS plugged
into the line?
No
Yes
Do you accept a 'no fault found' fee of $150+gst if problem is
customer related? (e.g. router fault or internal wiring problem)
Yes
No
Detailed description of problem: